Security

We take the issue of online security very seriously in order to protect our reputation. Below is information about some of the measures we take to ensure that your shopping experience with us is as safe as possible. We've also provided, at the bottom of this page, some answers to questions that some of our customers have asked us.

What about Server and Firewall security?

Our database servers, where your personal details are stored, are not accessible from the internet and are monitored 24hrs. They are continually updated to have the latest versions of software ("patches") providing the highest levels of security and reliability available for those systems.

We have invested in the highest standard firewalls available which are the same as used by many banks and telecom companies. These are dedicated hardware devices which deter and prevent hackers from reaching our systems. In the interests of security we do not provide details of these to third parties.

Security Policy

We utilize a secure server encryption method to securely transfer all credit or debit card details and customer information. We have had no reports of any customers using a credit card to purchase at our site and subsequent acts of fraud being committed having used details illegally obtained via our site.

Secure server

We use a secure server which encrypts your credit card information during transmission from the webpages to our database. Encryption is used when you register or login to the website and when you are on the final purchase (checkout) page.

Q: Why don't you use a secure server on the product and basket pages within your site?

A: Simply because it is not required. This is akin to browsing within a supermarket and putting items in your trolley or basket - there is no risk at all. We use a secure server only where it is required (checkout and account) because using it slows down the speed of the website and therefore would not be appropriate for normal pages.

Q: What physical security do you have?

A: Our web and database servers are held in a totally secure purpose-built location with access only available to authorized and validated personnel using advanced code and fingerprint identification. There is 24 hour security and CCTV monitoring.